FAQ Page

Can I manage my account from my smartphone?

Yes, you absolutely can. GetPaidFaster is available via browser on your computer or mobile phone so you can access your account 24/7, 365 days a year.

How many businesses can I manage from one account?

As many as you need.

How much does it cost?

You can get started for free. See pricing page

Can I set the frequency and number of payment reminders?

Yes. The system allows you to adjust customer payment reminders to your specific requirements.

How will customers pay me when you send them a payment reminder?

Payment reminder emails can include your preferred payment instructions to enable customers know how to pay you.

How do I report past-due invoices or debts to CreditRegistry?

What happens to customers who are reported to CreditRegistry?

Go to Business Settings on your dashboard and select the CreditRegistry Report Option you prefer. Depending on the option you choose, the unpaid invoices and debts you add in the Invoice Dashboard will show up on your customers’ CreditRegistry credit report

The unpaid invoices or debts that you and other businesses report show up on customers’ credit reports. This means that when you check your customers’ credit reports as part of your onboarding process, you’ll be able to identify bad debtors with a history of bad financial behaviour and so you and other businesses can avoid financial exposure to such prospects. This is how Get Paid Faster and CreditRegistry help you to hold debtors accountable and help your business.

Is reporting anonymous, i.e. will my customers know I have reported them?

When you make a report it will show your company as the entity reporting the customer. This is required by law (the Nigeria Credit Reporting Act 2017). It also allows the customer to know who reported the information so it can be disputed in case of any inaccuracy, mistake or misunderstanding in the reporting. A dispute, by law, requires that you verify the accuracy of the information that you have reported about a customer. You should have supporting documentation (like a signed agreement or invoice indicating the details of the debt) to support what you have reported.

How does reporting to CreditRegistry deter late payers and debt defaulters?

When you and others report debtors to CreditRegistry as a matter of sound account receivable management, the debtors’ financial reliability, creditworthiness and credit score are impaired, until they pay off their obligations to you and those they owe. You and other businesses, thus, deter late payments and outright defaults.

Can I order credit reports before I do business with a customer?

Yes. It is sound business practice to conduct a credit check by ordering a credit report for new prospects before you deliver services to them.
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From time-to-time, you should also monitor existing customers (if you’re still doing credit-based business with them) to ensure that their financial situation or creditworthiness has not deteriorated.

You may use your free reports on the Basic Plus, Growth and Premium plans. See pricing page.

How does ordering a credit report help my business?

Prior to issuing an invoice to prospective customers, conducting a credit check uncovers the risk they pose to your business and cashflow. Once you have this information, you can act accordingly e.g. insisting such customers pay upfront before service is rendered; this protects you and your business.

Will reporting adversely affect the business relationship between me and my customers?

It is sound business practice to inform your customers of your company’s account receivable policies, including reporting late or unpaid invoices to CreditRegistry. We strongly recommend that your policy is prominently displayed in all your agreements and on invoices. This shows you are acting transparently. Finally, not getting paid on time (or at all) has a direct negative impact on your business and, in a worst-case scenario, could mean your business goes bust. You have a duty to your other customers who do pay you on time, as well as end-users and your suppliers, to ensure this does not happen.

Your Questions Answered

Got any more questions?

Contact our support team

We are here to help

CreditConnection Business
For smart businesses who want to thrive

Your Questions Answered

Got any more questions?

Contact our support team

We are here to help

CreditConnection BusinessFor smart businesses who want to thrive

CreditConnection Business
For smart businesses who want to thrive